ABOUT US

More than Metrics develops software for companies that want to improve their customer and employee experience. We help organizations elevate their service design activities to a strategic level by employing software to establish structure. We believe in the positive impact of service design and its ability to change not just people’s experiences, but also their everyday lives and our society for the better. This is why we strive to make it the default method of working for organizations around the globe. The software we build is an enabler to bring service design into organizations as it should be at the core of any operation and enable teams to deliver human-centered services to their customers (employees, citizens, business partners...). With our tools and expertise, we support them along the way and help them grow. Thus we offer a journey mapping software that helps you to flexibly and iteratively map and manage customer experience and deliver trainings that help you and your team(s) to establish and scale customer centricity in the best possible way. We work with more than 1700 customers - from multinational corporates to governments - from various industries worldwide and build on almost 10 years of experience in the field. Our books (This is Service Design Thinking, 2011 & This is Service Design Doing, 2018) became standard texts in the field. We are not only a tech company providing elaborated software but build on our long-term experience to help you become CX driven in the best possible way.